BOOKING TERMS & CONDITIONS
Please be aware of our Booking Terms & Conditions before making a booking:
Confirming your booking
All bookings are taken on the basis that the customer will, at all times, observe the safety regulations and follow the safety instructions of Wild Tree Adventures and its staff.
Full payment is required in order for us to confirm your booking. Any exception to this will be solely at our discretion.
Tickets must be presented at the event and these may be a printed ticket or you can also save the confirmation email on your phone.
Altering your booking
At the discretion of Wild Tree Adventures, any customer requests to make changes to booked activity times, group numbers and dates will be accommodated up to 48 hours before the activity start time. It must be stressed that this is at our discretion and will not always possible.
Cancellations By customer
A cancellation by a customer up to 48 hours before the activity start time will receive a full refund less an administration charge of £5.00. In the event of a no-show, full payment will be due and may be taken with the card used when making the booking. If the customer cancels the activity within 48 hours of the activity start time, full payment will be due and may be taken with the card used when making the booking.
Cancellations By company
Wild Tree Adventures will endeavour to ensure that all bookings run at the scheduled date and time. Occasionally, adverse weather can delay proceedings however we will do our best to minimise any waiting.
Tree climbing is weather-dependent and all climbing is entirely at the discretion of Wild Tree Adventures. If there are severe weather conditions that may affect your safety and wellbeing, the session will be postponed or cancelled at no cost to you. In the rare instance that it may be necessary, Wild Tree Adventures reserve the right to cancel the activity where conditions prevent safe participation or where insufficient bookings or participant cancellation make the activity unworkable.
In the event that Wild Tree Adventures may need to cancel your booking we will use reasonable measures to notify you as soon as possible and fully refund your Wild Tree Adventure or offer you alternative dates and times at no additional cost subject to availability. For full Cancellation Policy please refer to the Booking Terms and Conditions.
Wild Tree Adventures reserves the right to refuse any bookings without giving a reason. Occasionally Wild Tree Adventures has to make changes and /or correct errors on the website and tariff both before and after bookings have been confirmed. It is not possible for us to refund any travel costs you may incur due to cancellations.
Additional booking policies
It is your responsibility to ensure that you arrive prior to the scheduled start-time of your booking. In the event you arrive late, please be aware that it will not be possible for us to overrun on your booking’s scheduled finish-time. This is due to the fact that we often have bookings that run back to back.
The process of fitted with safety equipment and its removal is included within your booking’s scheduled run-time.
We reserve the right to remove an individual or stop a booking, should they or a group’s behaviour be deemed anti-social or infringe on the safety of themselves or others. No form of reimbursement will be offered under these circumstances.
This is a fantastic adventure for kids and adults. We climbed a massive oak tree (myself and my two boys 11 and 16) … You climb the tree in your own time I went up once and sat and admired the view for a while but my youngest boy managed to go up and down three times. The price of the ticket included access to Bowhill grounds which as the sun was shining was great to walk around and there is also a courtyard coffee shop. All Highly recommended.
Me (47) plus two daughters (13 & 8) had a great time. The rope climbing system is pretty straightforward & instructors happy to help/encourage. Didn’t occur to me to feel anything other than safe. Thrilled to get to the top & just sit for a moment & look at incredible views. Great to find something we could all do together & being outside at beautiful Bowhill made it extra special…Highly recommend to all!
Such a fun day filming [for ITV] with Wild Tree Adventures at Bowhill today. I’m not great with heights so was super chuffed at making it to the top of this 70ft oak! Big thanks to Tim and Carla for looking after me. Get booked up!